Happiness Guarantee Policy
What is it?
Our happiness guarantee policy allows for a bride to have a virtual appointment where she works directly with a consultant to choose a wedding dress virtually. The bride must pay in full for the chosen dress and decide whether she wants a detail or not on the dress. Detailing of the dress adds 1 week to the shipping time. In these situations, Fantasy Bridal will ship out the chosen dress to the bride. Our happiness guarantee policy allows the bride to have a ONE-TIME exchange of her dress if she decides the dress does not work. However, the bride does pay for shipping associated with the dress.
All gowns, accessories, separates, etc. are a Final Sale but virtual appointments allow for our "Happiness Guaranteed" policy that allows a one-time exchange without an additional fee on dresses purchased from store stock. We do request that if the bride is unhappy with the dress for whatever reason, it must be shipped back to us within 7 days of arrival to their destination (unworn and in the same condition we sent it in) to be considered for an exchange. Shipping and handling charges will apply.
Brides pay for the shipping of dress both ways.
Accurate measurements are extremely important and should be professionally taken when at all possible. Wedding dresses are not "ready-to-wear" and will require alterations. Fantasy Bridal is not responsible for incorrect measurements or sizing.
Shipping times will vary depending on whether they opt-in for the free detailing of their gown or not:
__Detailed gowns will be delivered between 14 and 21 days of being purchased.
__Brides who choose not to have their gown detailed are agreeing to our as-is policy.
Fantasy Bridal is not responsible for any gowns that are damaged or soiled if they choose to bypass a detailing. In order to receive the dress they ordered from us, they’ve elected to pay the gown in full today. ALL SALES ARE FINAL. Refunds will not be given.
They understand that wedding gowns are not Ready-to-wear and do require alterations. Prices vary greatly and we are not responsible for any of the work done outside of our store. Fantasy Bridal is not able to quote outside alterations pricing.